TERMS AND CONDITIONS OF STANDARD RENTAL AGREEMENT
Effective 1 October 2015
OUR COMMITMENT TO YOU
Dollar Rent is a leading car rental group in Australia. We are committed to providing quality service and value for money.
We welcome Your feedback. Please tell us where we are going wrong by contacting
us through our website (www.Dollarrent.com.au) at ‘Contact’ or by phone or
mail. (We would also like to hear about what we are doing right).
CONSUMER RIGHTS STATEMENT
All Your rights set out in this Rental Agreement are in addition to Your rights as a
consumer (‘Your Consumer Rights’) under applicable consumer protection
legislation, including the Australian Consumer Law.
Your Consumer Rights are not excluded, restricted or modified by this Rental Agreement.
You can find out more about Your Consumer Rights from consumer organisations and bodies such as the Australian Competition and Consumer Commission and State/Territory fair trading authorities.
DRIVER
2.1 You agree and acknowledge that:
(a) only You or an Authorised Driver will drive the Vehicle; and
(b) You and any Authorised Driver hold a current licence (not being a learner’s licence or provisional licence) to drive the Vehicle and have been licensed to drive vehicles of the same category as the Vehicle for at least 12 consecutive months.
2.2 You are responsible for the acts and omissions of an Authorised Driver or any other person You allow to drive the Vehicle and neither You nor any unauthorised driver will have the benefit of the Loss Damage Waiver option or Excess Reduction option (if accepted or included in Your rate) if You allow an unauthorised driver to drive the Vehicle.
WHERE YOU CAN AND CANNOT DRIVE THE VEHICLE
You and any Authorised Driver must only use the Vehicle on a road which is
properly formed and constructed as a sealed, metalled or gravel road (unless
the Vehicle is a 4 wheel drive vehicle).
USE OF THE VEHICLE
You and any Authorised Driver must:
(a) not use, or allow the Vehicle to be used, for any illegal purpose, race, contest or performance test of any kind;
(b) not, without Dollar rents prior written consent, use, or allow the Vehicle to be used, to push anything;
(c) not carry, or allow the Vehicle to carry, more passengers than may be properly accommodated by the seat belt restraints provided in the Vehicle;
(d) not be under the influence of alcohol, drugs or have a blood alcohol content that exceeds the legal limit in the State or Territory in which the Vehicle is driven;
(e) not, without Dollar Rents prior written consent, use or allow the Vehicle to be used to carry passengers for payment of any kind;
(f) not use the Vehicle when it is damaged or unsafe;
(g) not drive the Vehicle after an accident or hitting an object (including an animal) until You have obtained DollarRent’s approval to do so;
(h) not use the Vehicle to transport goods, except in compliance with all necessary approvals, permits, licences and government requirements (to be obtained at Your cost) and in accordance with the Manufacturer’s
Specifications and Dollar Rent’s recommendations;
(i) not smoke within the Vehicle or allow any other person to smoke within the Vehicle at any time;
(j) not, without Dollar Rents prior written consent, use the Vehicle to carry any inflammable substance which has a flash point under 22.8°C or any other explosive or corrosive substances;
(k) not use the Vehicle for the conveyance or towing of any load unless You have Dollar Rent’s prior written consent; the load is correctly loaded and secured and not in excess of that for which the Vehicle was manufactured; for towing, the Vehicle is fitted with a tow bar; and the conveyance or towing is undertaken in accordance with the Manufacturer’s Specifications and Dollar Rent’s recommendations; and
(l) not use the Vehicle in contravention of any law.
4.2 You must pay the Roadside Assistance Fees (unless you have purchased Roadside Assistance Cover), and for any professional cleaning or odour extraction required because You or another person has been smoking within the Vehicle and for all parking, speeding and traffic infringements and tolls in respect of the Vehicle during the Rental Period.
MAINTENANCE, SECURITY AND SAFETY
5.1 You and any Authorised Driver must:
(a) maintain all of the Vehicle’s engine oils and engine coolant levels to the Manufacturer’s Specifications;
(b) fill the Vehicle with only the fuel type specified in the Manufacturer’s Specifications;
(c) keep the Vehicle locked and the keys under Your or the Authorised Driver’s personal control at all times; and
(d) comply with all applicable seat belt and child restraint laws.
RETURN OF VEHICLE
You must return the Vehicle to Dollar Rent:
(a) to the place, on the date and by the time shown on the Rental Document unless you have informed Dollar Rent of a change prior to the return date and Dollar Rent has agreed to the change; and
(b) in the same condition as it was at the commencement of the Rental Period, fair wear and tear excepted.
If:
(a) You return the Vehicle on a date, or at a time, or to a place other than that shown on the Rental Document; or
(b) You do not comply with any special conditions set out in the ‘Rates’ section on the Rental Document, the rates shown on the Rental Document will not apply and You must pay
the Dollar Rent standard rate for the Vehicle for the Rental Period and the Late Return Charge.
Dollar Rent may request the immediate return of the Vehicle, or Dollar Rent may recover the Vehicle without notice, if:
(a) the credit limit on Your method of payment would be exceeded by the debiting of the Rental Charges for a requested extension of the rental of the Vehicle or if a ‘one-way fee’ becomes payable by You;
(b) the Rental Period expires without satisfactory arrangements having been made by You with Dollar Rent; or
(c) Dollar Rent reasonably suspects that:
(1) the Vehicle may be used for an unlawful purpose;
(2) damage to the Vehicle, or injury to persons or property, is likely to occur; or
(3) the Vehicle will be involved in an industrial dispute.
6.6 If You do not return the Vehicle on the date and by the time shown on the Rental Document (or any extended date or time agreed with Dollar Rent) then:
(a) after written notice to You and if the location of the Vehicle is unknown, Dollar rent may report the Vehicle as stolen to the Police; and
(b) You must pay Dollar Rent all Rental Charges (including additional Rental Charges) and compensate Dollar Rent for any loss Dollar Rent suffers (including all additional costs Dollar Rent incurs in recovering the Vehicle) up to the time that the Vehicle is recovered by Dollar Rent.
FUEL
7.1 You must fill the Vehicle only with the fuel type specified in the Manufacturer’s Specifications.
7.2 If You drive the Vehicle less than 120 kilometres during the Rental Period, You will be charged the Refuelling Service Fee per kilometre driven as set out in the Rental Document. Dollar Rent may waive the Refuelling Service Fee if You
present a receipt indicating You have refuelled the Vehicle.
If:
(a) You drive the Vehicle 120 or more kilometres during the Rental Period;
(b) You do not select the ‘Prepaid Fuel Option’ (where available); and
(c) You return the Vehicle with less fuel than it had when You rented it,
You must pay the Fuel Service amount per litre as set out on the Rental
Document.
For the purpose of clause the fuel level of the Vehicle at the time You rent
it and at the time You return it to Dollar Rent is determined by visual inspection by
Dollar Rent of the Vehicle’s fuel gauge.